352. Habits of an Impactful Operations Team - Germeen Guillaume

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Overview

Welcome back to our Friday Series: The Habits of an Impactful Fundraiser. This week we're taking the conversation to the operations team with accounting visionary Germeen Guillaume as she explores the Habits of an Impactful Operations Team. We're bringing tips, KPIs to focus on, and the Do's/Dont's for the modern ops team. Tune in✌️

Special Guest

Germeen Guillaume, Founder and CEO, Visionary Accounting Group

“Order, process, procedure: these are the things that help us to operate more like a well oiled machine and less chaotic and frantic.”

— Germeen Guillaume, Founder and CEO, Visionary Accounting Group

Episode Transcript

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Episode Highlights

Tone setting (3:30)
Habits of an Impactful Operations Team (6:00)
Relationships that need to be prioritized in this role (8:35)
Do This / Not That (16:00)
KPIs that matter (20:00)
Mental Health Minute (24:15)
How to connect with Germeen and Visionary Accounting Group (26:10)

Powerful quotes

“Because operations is so often synonymous with admin, we have to be very careful not to just have a glorified administrative role.” -Germeen

“Operations has to be in tip top shape, because it keeps the organization running well.” -Germeen

“It’s so good to bring in all of this funding but then when we have it, are we managing it well? Are we spending it on the right things? That’s where operations comes into play.” -Germeen

“Everyone is operating in silos. There needs to be a lot more collaboration.” -Germeen

“All department heads need to be meeting at at the very least monthly, if not weekly, depending on the size of the organization, because that's how we share information.” -Germeen

“I always take a step back and say, there should be a process as to how we're doing everything. When I come in on Monday, I should know what's going to be required of me this week so that I can plan my week out well, so that I'm not stressed and overwhelmed.” -Germeen

“When you know your role and you know what you're supposed to be doing there's a little bit more ease and comfort there. Versus if you're coming into an environment that's chaotic and you don't know what you're gonna get that day.” Germeen

“Order, process, procedure: these are the things that help us to operate more like a well oiled machine and less chaotic and frantic.” -Germeen